What is EVV (Electronic Visit Verification)?

Electronic Visit Verification (EVV) is used by caregivers for some home and community based services to document the time services begin and end. The Ohio Department of Medicaid provides an EVV system at no cost to all providers. Agency providers may choose to use an alternate EVV system.

EVV is a system that captures the following visit details:

  • Identity of the direct caregiver.
  • Identity of the individual receiving services.
  • Service(s) rendered.
  • Location where service is rendered.
  • Start/stop times of service. 

There are 3 ways to capture a visit:

  1. Mobile app: An application on a Sandata- provided device or a device owned by the caregiver or provider. This is the preferred option.
  2. Telephony: Uses a dedicated phone line providers call into from any phone.
  3. Manual visit entry: Uses a computer to directly enter a visit into the EVV system.

Getting Started Checklist – Providers using Sandata system

Complete EVV Training:

  • Receive email with credentials to sign into Sandata eTRAC website.
  • Sign in and download your unique Sandata Welcome Kit.
  • Log into EVV Portal.
  • Set up correct individuals, services, employees, etc., as applicable in EVV Portal.
  • Start capturing visits when providing services to individuals.

Agency providers using an Alternate EVV system may require a different Getting Started process.

See the Alt EVV Enhancements and August 30 webinar below.

What does EVV mean for agency and non-agency providers?

  • ODM is providing the Sandata EVV system at no cost to providers or individuals receiving services.
    • Non-agency providers must use the Sandata system.
    • Agency providers can choose to use the Sandata system or a certified alternative EVV system. Alternative EVV systems must comply with all technical specifications and business rules and complete a certification process with Sandata before going into production. Neither ODM nor Sandata are responsible for any costs related to the development, certification or use of an alternate EVV system.
  • The claims submission process will not change due to the implementation of EVV.