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What We Have Done For You Lately 

Buckeye is dedicated to caring for our members, supporting our communities and making working with us easier. The information below will be kept up-to-date and change, as needed. Please be sure to check back regularly to see results of initiatives and our latest highlights. 

Care Moments

Buckeye member, Joseph, was recently released after 30 years of incarceration. During this time, he developed diabetes, hypertension, and other medication-dependent conditions. He was released with only 10 days of medication. While he was fortunate to have family who took him in and gave him shelter, Joseph needed to quickly establish care with a primary care physician to fill his medications. After Care Guide, Karen, spoke with Joseph she immediately began searching for a provider near his residence. After many calls, she found a provider willing to set up a telehealth/virtual appointment. Although grateful for the opportunity, Joseph explained to Karen that he had never used the internet. With Joseph’s permission, Karen overcame this barrier
by reaching out to Joseph’s nephew to arrange for him to visit Joseph in his home to assist with the virtual appointment. Karen is happy to report that during a follow-up call to Joseph a few months later, he shared that all his medical needs were now being addressed. He thanked Karen for her assistance and how proud he is that he can begin growing his independence. 

Care Guides

You can learn more about our helpful Care Guides and all they can do for your patients on our Care Guide page of the website

You Spoke We Listened

2024 initiatives to make working with Buckeye as easy as possible. 

February 2024

Quarterly update reflects another net increase in the availability of quality specialists in our network compared to our October report.

December 2023 

We are on track to pull our next quarterly update in January to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.

November 2023

We continue to maintain this process on an ongoing basis. Our next quarterly update will be pulled in January to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.

October 2023

October quarterly update reflects a net increase in the availability of quality specialists in our network compared to our July report.

September 2023

We continue to maintain this process on an ongoing basis. We will begin to run quarterly updates to determine if the roster reconciliation and network alignment work is improving the availability of quality specialists in our network, along with routine contracting efforts.

July 2023

Buckeye is using data from internal and external sources to ensure each specialist affiliated with contracted groups is properly displayed in our directory for access by members and primary care providers. We are also using the information to identify additional opportunities to bring new specialists into our network.

February 2024

The first of the ongoing data meetings with a subset of providers received positive feedback. The discussions have been helpful to understand how the reports are being received and utilized.

December 2023 

We scheduled ongoing data meetings with a subset of providers to determine where additional improvements may be helpful as well as provide additional education for the existing reporting templates.

November 2023

We successfully shared the summary resource document with providers who access value-based reporting through our secure file transfer site. The data dictionary is being evaluated across our various reports. Also, in lieu of a webinar, we are now reaching out to this subset of providers directly to schedule ongoing data meetings to review the existing reports, gather feedback, and determine where additional improvements may be helpful.

October 2023

A resource document was developed for providers who access value-based contract reporting through our secure file transfer site.  The document summarizes the content of each report and how to access them.  A webinar will be held for this subset of providers in November.  The purpose will be to review the existing reports, gather feedback, and determine if provider-specific follow-up meetings are needed.

September 2023

Through additional provider surveys, we gathered feedback directly from individuals using the reports. We are working to make the reports more user friendly, easier to understand and disseminate data across teams by providing a report summary document along with a corresponding data dictionary.

July 2023

Information about the types of reports available to providers to assess their financial and/or clinical performance will post to our website, along with information about how to access those reports.

February 2024

We are targeting the next round in-person discussion towards the end of Q1 2024.

December 2023

Still on track for scheduling to take place after the holidays with the next round targeting in-person discussion towards the end of Q1 2024.

November 2023

We are collecting content based on feedback received for the next round targeting in-person discussion to take place in Q1 2024. Scheduling will take place after the holidays, stay tuned for additional details.

October 2023

We are planning for second round to accommodate more in-person engagement, based on feedback received from the first round in May. Due to aligning schedules for in-person, we are now working towards a more targeted in-person discussion to take place in Q1 2024.

September 2023

Planning for second round in the Fall is underway, we are targeting to have these completed by the end of October. Stay tuned for more details!

July 2023

Complete. In May, 2023, we conducted seven successful Face to Face Office Manager Forums. Thanks for your feedback as we bring even more valuable updates. 

Planning is underway for a second round in the Fall!

February 2024

For 2024, we are excited to release our revamped 2024
HEDIS Tip Booklet. The updated booklet is a comprehensive resource for quality metrics and best practices. Also, we will be expanding our Quality Liaison Team to offer greater assistance.

December 2023 

Identified enhancement items for access to prior auth information within our website and communication channels. Gathering data to establish baseline tracking for initiative launch.

November 2023

We are currently aligning framework for enhancement items with internal stakeholders to best impact areas of opportunity within our communication and website channels.

October 2023

We completed discussions with three targeted provider groups to gather additional insight. We will be formulating actionable items to impact areas of opportunity with a goal to have framework aligned by month end.

September 2023

We received and analyzed the survey feedback. We will be holding discussions with three providers groups within a targeted segment to gather additional insight on where these areas operate at current and where the opportunity remains. We will conclude our feedback gathering by the end of this month and will begin to build out actionable items for a more positive experience.

July 2023

We have reached out to a group of providers to get their feedback on specific items in question to gain more insights into these key areas. We will analyze survey data to get a better understanding and build out actionable items for a more positive experience.

February 2024

Initiative testing will begin at the end of this month by targeting an enhancement in our communication channels for accessing prior auth information and resources within our website.

December 2023 

Identified enhancement items for access prior auth information within our website and communication channels. Gathering data to establish baseline tracking for initiative launch.

November 2023

We are currently aligning framework for enhancement items with internal stakeholders to best impact areas of opportunity within our communication and website channels

October 2023

We completed discussions with three targeted provider groups which provided insight that our volume of communications has been appropriate. We also learned some provider groups are archiving and cascading the updates throughout their various practice areas when needed. We will be formulating actionable enhancement items to positively impact areas of opportunity with a goal to have framework aligned by month end.

September 2023

We received and analyzed the survey feedback. We will be holding discussions with three providers groups within a targeted segment to gather additional insight on where these areas operate at current and where the opportunity remains. We will conclude our feedback gathering by the end of this month and will begin to build out actionable items for a more positive experience.

July 2023

We have reached out to a group of providers to get their feedback on specific items in question to gain more insights into these key areas. We will analyze survey data to get a better understanding and build out actionable items for a more positive experience.

Stronger Partnerships, Stronger Communities

You may have received a mailer from Buckeye, in the recent past, highlighting some of the things we are doing to make working with us easier, how we support our members by leading with heart, and working alongside you to support your patients' overall health and well-being.

If you did not receive the mailer, you can see it here.